After Sales
Support
Frequently asked questions about warranty, charging, range and service, and the fastest ways to reach us.
SANY × FMT
Multi-layer warranty
6years
Battery warranty
Battery, Battery Management System (BMS) and performance monitoring.
3years
Driveline warranty
Suspension, chassis links, drivetrain, brakes and auxiliary systems.
1year
Full vehicle warranty
Electrical and mechanical components, control units and software.
FAQ
Frequently asked questions
How long does charging take?
At a suitable DC fast charger, charging from 20% to 80% takes about 40 minutes. SANY electric trucks support DC fast charging at 400 kW and above.
What is the range?
The target range is 300–350 km with the 400 kWh battery and 450–500 km with the 636 kWh battery. Range varies with payload, route, driving profile and climate.
How durable and safe are the batteries?
The batteries use LFP (lithium iron phosphate) cells: high thermal stability, more than 4,000 charge cycles and IP67 protection.
What does the warranty cover?
A 1-year full vehicle warranty, a 3-year driveline warranty and a 6-year battery warranty.
Where are service and maintenance carried out?
At our facility in Bucak, to SANY–FMT service standards, with EV-specific equipment and a trained technical team.
How is a site-specific savings analysis done?
Contact us with your routes, payloads and daily mileage. Our team prepares a comparison of cost per km, energy spend and total cost of ownership.
Where can I see used vehicle listings?
Our current used tractor, truck, machinery and parts listings are on our sahibinden.com store. You can also call us for details.